Job Title:
Technical Support Specialist
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Company: |
Signature Editions Millwork Inc. |
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Location: |
Vancouver , BC |
We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.
Responsibilities
- Help customers troubleshoot issues with their hardware
- Transfer customers to another department or specialist when necessary
- Order replacement products or components
- Track customers helped in our support database
Qualifications:
- Bachelor's degree in IT or computer science preferred
- Communication skills
- High computer proficiency
- Desktop support experience
TO APPLY:
If you have the skills and experience required for this position, please forward your resume to:
E-mail: Douglas@sigmill.com
Posted 2026-07-06