Job Title:

Team Lead - Banquets + Service

Company:	Noir Food Services, Ltd.
Location:	Prince George , BC
Closing Date:	July 31, 2026

Position summary:

Working with the Regional Management team, oversees and coordinate the day-to-day operations of the banquet department. The Team Lead – Banquets + Service models optimal performance by being a consistent presence on the floor to coach and lead the team to deliver service excellence.

Duties and responsibilities:

Work with the leadership team to ensure that all staff understands all policies, procedures, standards, specifications, guidelines, and training programs.
Achieve company objectives in service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Work closely with the local team to execute smooth and flawless operations.
Direct as well as participate in the training and coaching of new and existing team members.
Act as a second level for follow up on guest complaints and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable.
Help to monitor adherence to cash handling and reconciliation procedures in accordance with banquet department’s policies and procedures.
Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the banquet department’s receiving policies and procedures.
Adhere to Health and Safety policies and procedures outlined in the Health and Safety Program.
Assist with our continuous effort to ensure smooth and efficient work and service flows.
Promote team spirit between staff in different departments, enhancing our positive work culture.
Participate as needed in weekly management meetings and work with regional teams to help create and set organizational best practices.

Event Setup and Breakdown: Set up tables, chairs, linens, glassware, and other necessary items for banquets and events according to diagrams or instructions. This may also involve moving furniture and equipment. After events, the cleaner will dismantle and store these items.
General Cleaning: Sweeping, mopping, vacuuming, dusting, and polishing floors, furniture, and other surfaces.

The ideal candidate for this role has:

At least one year of experience supervising staff in the Food and Beverage or Tourism industries.
Demonstrated success in leading a diverse and complicated workforce.
Demonstrated leadership skills, with a focus on building a strong, cohesive team.
Experience in auditing cash handling and reconciliation.
Dedicated to providing personalized and professional service to all guests, and to showcasing the local region.
Able to read, write and communicate in an English working environment.
Able to withstand extended periods of standing, and other physically demanding conditions.
Able to operate in high pressure environment and remain calm and focused in urgent situations.
Able to work flexible hours, including evenings, weekends, and holidays, as well as overtime from time to time.
Able to maintain a professional appearance and demeanor, aligning with dress code guidelines.
Holds a valid Serving it Right certification.