Job Title:

User Support Technician

Employer: Quantum Xpress Ltd. / Quantum Xpress

Business information: Established in 1996, Quantum has been an active community partner since it was conceived and was awarded business of the year by our Temiskaming Shores & Area Chamber of Commerce in recognition of our efforts demonstrating a passion for excellence and promoting the advancement of responsible business leadership. We employ nine full time customer service oriented professional, providing services such as I.T. technical support, software programming, repairs, cabling, systems implementation, network troubleshooting and much more.

Business Address:  32 Armstrong St. New Liskeard, ON, P0J 1P0.

Work Address: Same as above and various locations across the Northeast region, depending on the client’s sites.

Type of Employment: Full-time - Permanent

Estimated Start Date: As soon as possible

                                                                                                                              

Job Description:

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents
• Drive to and from clients’ locations.

 

Requirements

Education: College or other courses in computer science, computer programming or network administration is required.

Experience: At least 1 year of experience in the field is required.

 

Work Conditions and Physical Capabilities:

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Ability to distinguish between colours.
• Valid driver’s license.

Personal Suitability:

• Accurate and Client focus
• Efficient interpersonal skills
• Excellent oral and written communication
• Initiative, Judgement and Organized
• Team player
• Ability to multitask
• Time management.

Computer and technology knowledge:

• Android and iOS
• Device drivers
• Networking software, hardware and security
• Internet
• Servers
• Desktop applications
• File management software
• Security, Multimedia Word processing, Presentation as well as Mail server and Communication software
• MS Active Directory
• MS Office
• MS Windows
• Wireless networks.

Language: English is required

 

Salary: 31 CAD hourly. 40 hours per week

              

Benefits: Company’s vehicle provided to go to client sites. Travel expenses paid by the employer if the worker needs to relocate.

 

Important Information: Work Schedule is from Monday to Friday, typically 8:00 AM – 5:00 PM OR 9:00 AM – 6:00 PM

Occasional weekends as required. Overtime may be required based on workload.

On-call duties: minimum 3 hours of billable time per call.

TO APPLY:

Posted 2026-06-02