Job Title:

Customer Service Representative Supervisor

Terms of Employment: Permanent employment, Full time, Morning, Day
Salary: $36.00 hourly / 30 to 35 hours per week
Number of Positions: 1
Job Location: Suite 3, 2023 2 Avenue SE, Calgary, AB, T2E 6K1
Work location: On site
Benefits: Life insurance, Registered Retirement Savings Plan (RRSP), Dental Plan, Health Care Plan, Health Spending Account
Anticipated Start Date: As soon as possible

Overview
Languages: English
Education: College/CEGEP
Experience: 3 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Identify workers’ training needs
• Prepare and submit reports
• Train staff/workers in job duties, safety procedures and company policies
• Perform same duties as workers supervised
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Analyze data and prepare reports
• Evaluate customer service and store environments

Supervision: Staff in various areas of responsibility

Experience and specialization

Computer and technology knowledge: MS Office, Adobe Photoshop and Shopify

Work conditions and physical capabilities:

• Attention to detail
• Fast-paced environment
• Large workload
• Tight deadlines

Personal suitability:

• Client focus, Dependability
• Efficient interpersonal skills
• Excellent oral and written communication
• Interpersonal awareness
• Organized, Reliability and Team player

TO APPLY:

Posted 2026-05-15