Job Title:
Customer Service Associate
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Company: |
KaleMart24 |
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Location: |
Ottawa , ON |
KaleMart24 (Drift Prime Corporation) is redefining the “convenience store” by offering a sanctuary of health-minded choices that make it easy for you to make thoughtful decisions. We make natural products not only accessible, but seamlessly integrated into your daily routine.
As a Customer Service Associate at KaleMart24, you will play a key role in delivering an exceptional customer experience. You will be responsible for meeting customer needs, providing information about our products and services, and resolving concerns quickly and effectively.
Work Location: 49 William St, Ottawa, ON K1N 6Z9
Key Responsibilities
- Welcome customers with courtesy and professionalism.
- Answer questions about products, services, and promotions.
- Process sales transactions and handle returns/exchanges accurately.
- Maintain cleanliness and organization of the workspace and service area.
- Collaborate with team members to resolve customer issues and improve satisfaction.
- Stay up to date on product knowledge and company policies.
- Assist with stock management and inventory.
Qualifications
- Previous experience in customer service or similar role.
- Smartserve certification
- Food handling certificate
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and multitask.
- Capable of lifting up to 12 kg regularly.
- Positive, customer-focused attitude.
- Ability to work independently and as part of a team.
- Flexibility for shift work, including evenings, weekends, overnight, and holidays.
What We Offer
- Dynamic and inclusive work environment.
- Opportunities for professional growth and training.
- Flexible schedules and competitive benefits.
- Employee discount on KaleMart24 products.
TO APPLY:
Posted 2026-04-14