Job Title:

Restaurant Manager

Company:	MIMI Chinese
Location:	Toronto , ON

Employer: Davenport Restaurant Inc. (operating as MIMI Chinese)

Terms of Employment: Full-time / Permanent

Employment Address: 265 Davenport Road, Toronto, ON M5R 1J9

Hours of Work: 40 hours/week

Language: English

Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Also eligible for extended medical insurance, profit sharing, and opportunities for professional development.

Salary: $ 77,000 CAD / year

Duties:

Plan, organize, direct, control and evaluate the operations of a restaurant, and bar
Determine type of services to be offered and implement operational procedures
Control inventory, monitor revenues and modify procedures and prices
Negotiate arrangements with suppliers for food and other supplies
Negotiate arrangements with clients for catering or use of facilities for events
Champions the brand’s vision and values and contribute to maintaining a strong culture and healthy working environment
Cost Management: daily invoices, prudent decision making
Labour Management: appropriate staffing levels to achieve highest service standards
POS Programming: POS must be updated with current menu, ensure proper modifiers listed for ease of communication with kitchen
Identify consistently low selling items and think of ways to boost sales (promos, pre-shift knowledge, staff tasting)
Restaurant Tech (clover/SW/etc.): execute roll outs and overall support tech initiatives with suggested improvements and learnings
Prepare and implement standard operating procedures, coordinate restaurant operations during each shift, determine and implement operating improvements
Manage all aspects of staff performance in accordance with established service standards, ensure staff knows and adheres to established steps of service and service standards
Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Monitor adherence to health, safety and hygiene standards within location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviours of the team and guests, maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; comply with health and legal regulations
Maintain restaurant cleanliness and uphold aesthetic standards
Organize and create venue leadership schedules for approval. Monitor staff schedules and ensure that budgeted labour costs are met
Maintain accountability for all internal controls around invoices, cash and other payments handling and procedures
Interact with guests to ensure all inquiries, guest recovery and complaints are handled promptly, providing a best-in-class guest experience
Create and maintain a PX list
Execute on marketing and promotional activities, in coordination with our Marketing Team
Appropriately adapt to seasonal changes and create and manage relevant initiatives
Arrange for maintenance and repairs of equipment and services
Ensure repairs, maintenance and preventative maintenance plan for the space
Recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, motivate and train
Assesses staffing requirements on a continuous basis to identify current needs
Review weekly reservations and events
Host and lead weekly manager meetings

Requirements:

Completion of a college diploma or certificate in hospitality or food and beverage service management is required
Three (3) + years of management or supervisory experience in the restaurant industry is required
Experience in upscale dining environments is considered an asset
Smart Serve Certification or ability to obtain is required
Excellent communication skills
Ability to work extended hours and comfortable with a combination of sitting, standing and walking for duration of shifts
Knowledge of various operational systems. Bonus if you are familiar with any of the following: Silverware, Push, AnyDay Card (XTM), TripleSeat
Excellent customer service skills