Job Title:

User Support Technician

Company:	DCS Technologies Inc.
Location:	Surrey , BC

At DCS Technologies Inc., we are passionate about empowering businesses through innovative and dependable IT solutions. With a commitment to excellence, integrity, and long-term partnerships, we specialize in delivering tailored software and technology services that drive growth, boost productivity, and ensure digital resilience.

We are looking to hire a User Support Technician. User Support Technicians provide first-line technical support for computer hardware, software, and network issues, diagnosing and resolving problems. The right candidate will perform the following tasks:

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Provide excellent technical support to clients by communicating with them and resolving their concerns regarding software
Consult user guides, technical manuals, and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Ensure all software is professionally installed and working according to the client’s needs
Participate in the redesign of applications and managed IT solutions software
Maintain records of data communication transactions, problems, and remedial actions taken or installation activities taken

We are located at 8333 130 St., Surrey, BC V3W 7X4

Compensation: $35.00 per hour, 40 hours per week.

Skills requirement:

We are looking for a candidate with a college diploma in computer science, network administration, or a related field. Equivalent experience may replace formal education good communication skills in English.