Job Title:

Enhanced Services Supervisor

Enhanced Services Supervisor (ESS-25)

Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Position type: Full-time, Permanent

Location: near Victoria Park Ave and Finch Ave E

Hours of Work: Mon-Fri, 9am-5pm, with one late evening required once a month

Starting Date: ASAP

 

Job Responsibilities:

• Supervise a unionized workforce within the context of the Collective Agreement.
• Provide case management expertise and support to Intensive Case Management Workers team.
• Lead partnership development and system navigation, including main contact for liaising with health and other service systems
• Supervision and caseload management across case workers, including coordinating regular case conferencing
• Service resolution lead
• Quality assurance, reporting and records oversight
• Develop and implement programs focused on the optimization and continuous improvement of the performances and practices
• Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, performance reviews, etc.
• Implement and maintain a system for collecting relevant statistics needed for evaluations report and funding proposals
• Manage city operated database and Homes First case management system
• Ensure effective communications with other departments within Homes First Society as well as with external agencies
• Prioritize and assign shift responsibilities and duties to team members
• Oversee staff in developing individualized case plans with designated participants and help participants achieve their goals
• Ensure that all documentation is completed to agency standards
• Able to work occasional weekends and/or evenings, when required
• Able to carry 24 hour emergency on-call phone
• Working in an environment where there may be smoke is required.
• Other responsibilities, as required

Qualifications:

• Post-secondary education in related field or equivalent in education and experience
• At least 3 years’ experience working with people who are homeless, under-housed and dealing with addictions and mental illness.
• At least 1 year experience supervising unionized staff.
• Demonstrated experience performing assessment, advocacy, referral and case management functions and ability to effectively prioritize work in a fast paced environment
• Ability to work effectively in a collaborative team environment
• Excellent communication, organization and time management skills
• Supervisory experience in a unionized setting an asset
• Knowledge of relevant laws, standards and guidelines; including the Ontario Landlord and Tenant Act and Residential Tenancies Act
• Knowledge of resources and services available in the community
• Excellent interpersonal, conflict resolution and organization skills
• Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset
• Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homeless Sector considered an asset.
• Other duties as required

 

Working in an environment where there may be smoke is required.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society

 

Covid-19 Vaccination Policy

Please note, all candidates offered a position with Homes First from September 8, 2021 onward must be fully vaccinated and provide proof of their vaccination status as a condition of employment. Please note Homes First will comply with its human rights obligations and accommodate employees who are legally entitled to accommodation.

TO APPLY:

Posted 2025-04-16