Job Title:

Equipment and Repairs Manager

Gearbase Camera rentals is located in Downtown, Vancouver, BC, just outside of the Waterfront Station.

We rent all types of equipment for film and photography.

We are hiring an Equipment and Repairs Manager to join our team on a full-time permanent basis. The Equipment and Repairs Manager position is a management role that is responsible for handling the coordination, and maintenance of rental equipment.  Their main responsibility is to oversee and supervise the rental and repair departments to ensure that all equipment is sent out with clients in good functioning condition. This includes supervising a team of Equipment Testers and Prep Technicians to ensure the camera gear is properly tested and reset to a standard setting - as well as designing new procedures for new equipment being incorporated into the inventory. When equipment is received in a damaged state, the E&R Manager must assess the damage - they will either conduct repairs themselves, supervise staff performing the repairs, or coordinate larger repairs with off-site repair facilities. This means the candidate should possess an in-depth knowledge of all kinds of camera, lighting, audio, and grip equipment. 

The role requires a self-sufficient individual who possesses excellent problem solving, time management and people management skills. The Manager's role works closely with the Rental Agents to organize the schedule of repairs, updates, sending and receiving equipment from repair facilities, and ingesting new equipment into the rental system. The aim is to minimize  downtime of damaged equipment, ensure accurate fulfillment of orders, and to find alternative solutions in cases where equipment is not presently available.

The E&R Manager's role is also client-facing. The candidate is expected to have both technical and practical knowledge of the equipment present in the shop, as well as excellent interpersonal skills.

When clients have elaborate questions about rental equipment, or broader questions about technical solutions to their projects, the E&R Manager coordinates and supervises the methods for resolving client issues. The candidate must therefore possess an intuition about various kinds of audio and video productions to ensure clients find the best gear for the job, all with a kind and helpful disposition. 

Job duties:

• Manage staff in preparing complex rental orders of Camera/Lens/Audio/Lighting Equipment for the Film & TV Industry in Vancouver, as well as for Photography clients
• Train and manage staff who deal with repairs and maintenance of equipment to ensure repairs are done correctly and efficiently
• Delegate daily work for each staff member in both the rental and repair departments based on client orders and work load
• Design and implement new procedures for new equipment being incorporated into company inventory
• Train new staff members on operations, work flow, rental/repair procedures, and technical repair skills
• Assist in the recruitment and performance management of new, and current, staff
• Fill in for Operations Manager when they are out-of-office, including approving rental quotes for clients
• Oversee the receiving of new equipment pieces into rental system; ensuring equipment kits are "rental ready" for clients
• Track and maintain accurate equipment inventory numbers
• Supervise client issues including rental orders, repairs, and finding solutions for client technical needs
• Perform repairs and regular maintenance (hardware and software) for a wide array of film industry equipment (Cameras/Lenses/Lighting) while supervising and training staff to do the same
• Coordinate off-site repairs for larger issues (interface with repair facilities, manage shipment, track progress and keep rentals team updated)
• Periodically provide insight on new and additional equipment that should be required based on rental trends

Job requirements:

• Bachelor's Degree in Film Production (or technical/trade degree equivalent)
• Minimum 1 year experience working in Orion Sirius 2.0 Rental Software
• Minimum 2 years:
  • On-Set Film Industry Experience
  • Experience supervising people in the Service Industry
  • Technical Repair Experience - Cameras/Lenses/Lighting Technology/Audio
  • Technical Use-Case Knowledge - Cameras/Lenses/Lighting/Audio
• Cursory Circuitry repair knowledge is required

Annual Salary: $55,000
Vacation: paid out at 4% annually 
Terms of employment: full-time, permanent

Hours of work: 30 hours per week, 5 days per week. Monday-Wednesday, and Friday and Saturday. 

Business and work address: 1210-409 Granville Street, Vancouver, BC, V6C 1A3

Language of work: English

TO APPLY:

If you have the skills and experience required for this position, please forward your resume to:

E-mail: gearbasetech@gmail.com

Posted 2024-11-08