Job Title:

Food Service Manager

Company:	Squires Gastro Pub
Location:	Burlington , ON
Closing Date:	December 31, 2024

Squires Gastro Pub, formerly known as Squires Public House, was established in 2007 and has served many loyal guests their favourite dishes and drinks, becoming more than just a place to have a nice meal, but rather a gathering spot to celebrate friends and family. At Squires Gastro Pub, we are dedicated to the craft of home cooking away from home, and endeavour to bring you all of the classics that a good gastro pub has to offer, with the added benefit of some unique and special offerings from around the globe.

We are looking for a dedicated and experienced Food Service Manager with excellent communication skills to oversee the daily operations of the restaurant. The ideal candidate will have prior experience as a Food and Beverage Supervisor and will be responsible for managing staff, ensuring excellent customer service, and maintaining inventory. The Food Service Manager will work closely with the kitchen and front-of-house teams to ensure a seamless and enjoyable experience for our guests. This role requires strong leadership skills, a passion for food service, and a commitment to excellence in customer service.

Details of the position are as follows:

Employer Name: Maarut Hospitality Inc., O/A “Squires Gastro Pub”
Address: 3537 Fairview Street, Burlington, ON L7N 2R4
Job Vacancies: One (1)
Start Date: As soon as possible
Terms of Employment: Full-Time, Permanent

Duties:

Oversee the daily food service operations of the restaurant, including opening and closing procedures.
Ensure all food safety and sanitation regulations are met, maintaining a clean and safe dining environment.
Provide exceptional customer service and ensure a positive experience for all patrons.
Handle and resolve customer complaints in a timely and professional manner.
Lead, train, and motivate staff to deliver exceptional service while fostering a positive team environment.
Supervise team of 15+ employees.
Create staff schedules and manage labour costs effectively.
Conduct performance reviews and provide constructive feedback.
Collaborate with chefs and kitchen staff to create diverse and innovative menus that that deliver on the pub’s Indian and British fusion theme, as well as the newly introduced pasta dishes.
Manage inventory levels, ordering supplies as needed, and minimizing waste.
Manage cash handling and financial transactions.
Prepare reports on food service operations, including financial performance, customer satisfaction, and team performance.

Position Requirements / Skills:

College or university degree in Hospitality or Food and Beverage Management or a related field required.
Ontario Smart Serve Certification is required.
Minimum of 3 years of experience in food and beverage service in a supervisory and or leadership role is required.
Strong knowledge and deep understanding of food service operations and best practices.
Excellent leadership and interpersonal skills.
Proven ability to manage budgets and financial reports.
Outstanding communication and interpersonal abilities.
Strong organizational and multitasking abilities.
Well versed in health and sanitation laws;
Familiarity with point-of-sale (POS) systems and cash handling procedures.
Strong problem-solving and decision-making abilities.
Ability to work flexible hours, including evenings and weekends.
Ability to stand, walk, bend, etc for extended periods, and lift to 25 lbs.
Must be dependable and a team player.

Language Requirements: English

Work Setting: Restaurant/Pub/Bar

Working Conditions:

High-paced, high-pressure environment to meet orders in a timely manner.
Physically demanding, as must be standing on feet all day.
Routinely lifting heavy objects (up to 40 pounds).
Noisy.
Exposure to cold refrigerators.

Wages: $65,000 CAD / yearly or $28.41 per hour and overtime rate of $42.62 per hour after 44 hours of work per week.

Work Hours: 44 hours per week, with frequent overtime. Shift work, including early mornings, and evening shifts. Must be flexible to work weekends and holidays. Must be flexible.

Benefits: Free parking available and free meals.

Vacation: 10 days