Job Title:

Field Service Technician - Production Print

Overview

Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable

Responsibilities

• Perform on-site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly to minimize production downtime.
• Conduct regular inspections and implement preventive maintenance procedures.
• Install, configure, and calibrate production print machinery for optimal performance.
• Collaborate closely with clients, delivering outstanding customer service and support.
• On-site service of MFPs
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies, maintain accurate records and assist other team members as required
• 10% - Lead referrals, assists with customer assessments and solution design
• 90% - break-fix and customer support
• Seeks opportunities to improve territory parts budget and inventory control
• Perform other relevant duties as assigned by management

Qualifications

• Demonstrated  experience in servicing and repairing Canon and Konica Minolta equipment and  production print machinery.
• Proficient in mechanical and electrical troubleshooting within a production print environment.
• Familiarity with a variety of production print technologies and systems including Canon and Konica Minolta
• Exceptional communication skills and a strong customer service orientation.
• Ability to work independently and adapt to diverse client environments

Network Skills:

• Install and troubleshooting of basic printing and scanning solutions.
• Microsoft OS peer to peer and client side of server environments
• Familiar with printing from common business apps

Solutions Knowledge: Basic understanding of solutions portfolio

Product Knowledge: Excellent working knowledge and certification of production systems

Color Skills: Working knowledge of calibration, and RIP configurations

Communication Skills: Excellent verbal and written and interpersonal
Mentoring and Instruction: 10% - based on technical expertise
Pre/Post Consulting Ability: Moderate
Working directions: Requires limited assistance for more difficult problems

Requirements:

• Must have previous experience in servicing Canon and Konica Minolta equipment
• HP Wide format experience and asset
• Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
• Travelling within Canada. Candidate must provide & maintain valid travel documents at own expense
• Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
• Standby and afterhours work may be required
• Training may require afterhours travel and stay overs including weekends
• Perform other relevant duties as assigned by management.

TO APPLY:

Posted 2024-09-23