Job Title:

Customer and Information Services Supervisor

Company:

Synergy Alliance Corporation

Location:

Calgary , AB


Address: Unit 101 128 2nd Ave SE, Calgary, AB, T2G 5J5   

NOC 62023

Number of positions: 1

Salary: $34.00/hour

Term of employment: Fulltime (30 – 40 hours/week) and permanent position

Benefits:

  • 2 weeks paid vacation,
  • private health care insurance until provincial health insurance is available,

Job summary:

We are a dynamic consulting and services firm offering expertise in diverse areas including management consulting, customer branding and marketing, digital transformation, finance strategy, organizational efficiency enhancements, and risk management. Our proficient team provides advanced support to empower clients in achieving productivity and progress in their business ventures. We are currently seeking an Administrative Assistant to manage office administrative procedures effectively. If you have relevant experience, we invite you to connect with us at your earliest convenience.

We are looking for a Customer and Information Services Supervisor to oversee and coordinate a team of customer service and information specialists to ensure high-quality support is provided to our clients. 

Responsibilities and Duties:

  • Supervise and lead a team of customer service representatives and information specialists.
  • Develop and implement strategies to enhance customer service delivery and information management processes.
  • Ensure timely and accurate responses to client inquiries and requests.
  • Establish work schedules, monitor and evaluate team performance to identify areas for improvement and implement corrective actions as needed.
  • Collaborate with other departments to streamline processes and improve overall organizational efficiency.
  • Provide training and development opportunities to team members to enhance their skills and capabilities.
  • Stay updated on industry trends and best practices in customer service and information management.
  • Handle escalated customer issues and complaints in a professional and timely manner.
  • Maintain accurate records and documentation of customer interactions and information management activities.
  • Uphold company policies and procedures and ensure compliance with relevant regulations and standards.

Qualifications:

  • College or bachelor's degree in business administration, management, or a related field.
  • Minimum 2 years of experience in a supervisory or leadership role, preferably in a customer service and/or information management setting.
  • Strong leadership skills with the ability to motivate and inspire team members.
  • Knowledge of management consulting, customer brand and marketing, digital transformation, finance strategy, and organizational efficiency concepts is preferred.
  • Strong problem-solving skills and the ability to make sound decisions under pressure.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.

TO APPLY:

Please send your CV and cover letter to synergy19016@gmail.com





Posted 2024-03-18








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