Job Title:
Customer Assistant
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Company: |
Able Concrete |
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Location: |
Kitchener , ON |
Our busy office is recruiting a Customer Assistant to provide information, sell products, and answer customer questions. In this role, you will be responsible for answering inbound calls, identifying customer needs, responding to emails, directing callers to the appropriate teams, building relationships, and recording details of conversations and interactions. The ideal individual will be an energetic and confident communicator, familiarity with CRM systems, and have excellent organisational and multitasking skills.
Duties
- Field incoming calls and respond to email enquiries
- Handle customer complaints
- Sell relevant products and services
- Build customer satisfaction
- Direct calls appropriately to other departments
- Collaborate with the team and meet daily quotas
Requirements
- Excellent written and verbal communication skills
- Previous experience in a customer service or sales role
- Computer proficient with CRM experience
- Able to work as part of a team
TO APPLY:
If you have the skills and experience required for this position, please forward your resume to:
E-mail: tr.benko@sasktel.net
Posted 2023-09-19