Telecommute , Multiple Canadian Locations
We are seeking an expert creative writer and tech-savvy communications professional with strong organizational and relationship-building skills to join our External Affairs team as our Communication Manager. This position reports to the Senior Manager of External Affairs and will work closely with the Chief Development Officer, Philanthropy Manager, External Affairs Officer, and other interdepartmental teammates living and working in 20+ countries around the world. Communications at Medic is highly collaborative during ideation and brainstorming phases, with execution of strategy and deliverables owned by the Communications Manager.
- Employment Status: Full-time
- Location: GMT 00:00 to GMT -06:00 time zones, permanently remote unless based in a Medic hub location (Nairobi, Dakar, Kampala, Kathmandu)
- If located in North or South America, must be willing and available for occasional meetings as early as 6am and as late as 6pm EST
- Preferred Start Date: Oct 1 2023
The Communications Manager will have ultimate responsibility for each of these bodies of work, but will work collaboratively across the External Affairs team for input and execution. They will also have the opportunity to hire an additional teammate by Q1’24, already budget-approved.
Strategy and Brand - 20%
- Conceptualize, develop, and implement an integrated strategic communications plan to advance Medic’s mission, goals, and initiatives; broaden awareness of its priorities; and increase the visibility of its programs across key stakeholder audiences, using metrics to support success or needing to redirect strategies.
- Identify and suggest thought leadership opportunities for Medic key opinion leaders including op-eds, speaking opportunities, coalition engagement.
- Build internal fluency with key talking points, and position statements, in line with the needs of multiple stakeholders and audiences.
- Coordinate with global teammates to ensure content and collateral is available in regional languages for targeted audiences.
- Advise the Director of Community to ensure consistent messaging, branding and voice across all platforms. (Balancing Medic as an organization and the Community Health Toolkit as the product we build with the global community.)
- Collaborate with Philanthropy colleagues to identify strategic communications opportunities that overlap with fundraising goals, needs, and focus areas.
- Lead organization-wide brand management efforts, including implementation of recently refreshed branding.
High-Quality Content Creation - 50%
- Create appropriate, highly-visual and impactful content and collateral for external audiences in line with Medic’s brand and voice.
- Serve as lead writer and editor on the following deliverables:
- Quarterly reports: published January, April, July, October
- Annual report: published in April/May
- Monthly blog(s), supporting diverse representation and voices of Medic teammates who co-write as thought partners
- Ad-hoc press releases
- Weekly social media
- Mailchimp-based emails to support launch of all major communications
- Organization 1-pagers and deck templates with Medic branding
Website, Social Media - 10%
- Develop and implement a powerful social media plan and calendar across multiple brand outposts (X, LinkedIn, Facebook, Instagram, blog and other developing social media channels) and own content creation for these outposts.
- Maintain and manage Medic’s Wordpress website, regular maintenance as well as monitoring and escalating identified issues or improvements.
- Create simple designs in Canva and support stylization of Mailchimp emails.
Media / PR, Conference and Event Planning - 5%
- Respond to media inquiries or requests for organizational information/assets.
- Support abstract collection and conference preparation activities for 2-3 major global events/conferences per year (e.g. preparing teammates with ‘Medic 101’ talking points, social media posting to announce event attendance, reviewing recorded sessions for quote opportunities, general branding collateral – business cards, banners, posters, 1-pagers, etc.)
- Subscribe to relevant newsletters and listservs, stay informed on developments in community and digital health and share relevant updates with the team.
HR - 5%
- Supervise 1 FTE, to be hired late 2023 or Q1 2024
- Manage 1 contracted designer/illustrator (in 2024, after onboarding period)
Knowledge and Asset Management - 10%
- Follow conversations across email and Slack, flagging critical moments to be included in reports, blog, social media, etc. and collaborate with global teammates to explore these stories with critical details, quotes, photos, etc.
- Manage intranet pages and Google drive folders
Skills Knowledge and Expertise
- A Bachelor’s degree, or equivalent supplementary experience required
- Fluency in English and French required.
- 5 years of experience in communications, journalism, public relations or related domains, with significant preference for global health and/or technology nonprofit context.
- Superb verbal and written communication skills and demonstrated ability to articulate complex ideas clearly, accurately, and concisely.
- Ability to set priorities; coordinate multiple projects simultaneously and meet firm deadlines while gracefully balancing changing needs.
- Demonstrated ability to work well remotely, under pressure, and with limited supervision but with high accuracy, purpose, and impact.
- Humility + growth mindset – our team learns from one another no matter the title, we expect each person to own their expertise and seek learning opportunities from others.
- The ability and openness to travel with simple accommodations to Medic’s regional offices in Nairobi, Dakar, Kampala, and Kathmandu (and in some cases, to partner sites across Africa and Asia), at times with less than 30 days notice.
- A flexible working schedule to enable internal coordination and external communication across multiple time zones, which might include early morning or late evening hours
Medic offers a competitive non-profit compensation and benefits package with clearly defined and transparent pay grades and pay scales. Details will be shared with candidates upon initial interview.
Purpose & Impact
- Ability to create and see real impact in your work
- Freedom to take initiative and innovate, bonus of an agile, small team
- Work for a globally awarded social enterprise recognized for developing a solution that can create global systems change in the health sector
- Work with a value and mission driven team that is consistently described as warm, incredibly kind and supportive
- Exposure to a diverse team: over 15 different nationalities
- Opportunities for global travel: all team meet-up + functional team meet-up + field visits
Work/Life & Growth
- Generous leave time: vacation, maternity/paternity, bereavement, & sick days
- Professional development funds & opportunities + 5 days off for prof dev
- Home Office Set up Stipend.
- Flexible, remote schedules
We will be reviewing applications on a continuous basis, and the position may be filled prior to the application deadline. We encourage interested candidates to apply as early as possible.
Medic is a global nonprofit organization with a mission to advance equitable healthcare and strengthen community health systems by building, innovating, applying, and scaling open-source, low-cost digital health tools in collaboration with communities, governments, and implementers. We envision a more just world in which health workers are supported as they provide care for their neighbors, universal health coverage is a reality, and health is a secured human right.
Medic serves as the technical steward and core contributor of the Community Health Toolkit (CHT), a leading open-source, global good for digital health and advanced community health systems. We drive increases in coverage, quality, and speed of care in the hardest-to-reach communities, improvements in health workforce performance, and greater data-driven decision-making among health system leadership. Digital health apps built using the CHT currently support over 41,000 health workers in 16 countries across Africa and Asia. To date, health workers using CHT apps have conducted over 100 million healthcare activities.
Our global team of 90+ teammates is our biggest strength. We live our organizational values of Humanity, Solidarity, Openness, Creativity and Initiative in everything we do. We are a remote-first organization that works across more than 14 countries, 32 cities, 4 physical hub locations (Nepal, Kenya, Uganda, and Senegal) and all time zones. We are dedicated software developers, researchers, project managers, designers, and operations specialists working together to reimagine care for all. Join our mission of building a more just world together!