Job Title:

IT Support Analyst

About Us

Parts Town Canada, a division of Heritage Food Service Group of Canada Limited, is the single source for the largest inventory of 100% Genuine OEM foodservice replacement parts on the ground in Canada. We are the leader within our industry and are looking to grow our team!

Position Summary

The IT Support Analyst provides support to the Parts Town end-user community and their corresponding technologies, including desktops, laptops, phones, mobile devices, wireless scanners, printers, etc. The IT Support Analyst (known as I Fix Everything, internally) resolves incidents by troubleshooting, communicating, and documenting issue resolution. You will participate in the implementation of new systems and upgrades and will contribute to the continuous improvement & innovation of the end-user technologies at Parts Town.

Job at a Glance

• Resolve service request and incidents in our Jira (helpdesk portal).
• Perform computer, phone, printer, and other information technology adds/moves/changes.
• Support internal employees via phone calls, chats, and ticketing system.
• Responsibility for all IT-related assets including organization, availability, security, and tracking of equipment such as laptops, monitors, headsets, docking stations, etc.
• Maintain Anti-Virus and data encryption systems and verify computers are current with security patches and virus definitions.
• Set up office 365 email accounts and update active directory user groups and permissions.
• Create documentation in knowledge base to better serve our end-users.
• Work on multiple projects to meet company deadlines.
• Knowledge of business applications (ERP or financial systems), communication platforms, and IT processes a plus.
• Knowledge of networking, operating system, and server architectures.

What we are looking for

• You have at least 3 years' experience in a technical support role, such as Help Desk, IT Remote Support, or Systems Operator
• You demonstrate vast knowledge and experience supporting Laptop/Desktop computers, hardware troubleshooting, Microsoft SCCM and Windows Desktop operating systems, software (including MS Office)
• You are an excellent communicator (written and verbal) and enjoy problem solving
• You are well-versed with IT processes (e.g., ITIL, ITGC and PCI)
• You're a multi-tasking pro and love working on multiple projects simultaneously and juggling priorities
• You ideally have a Bachelor's or Associate's degree in Information Systems or Computer Sciences - or relevant work experience in a related field
• Excellent communication skills over the phone, in person, and through email

About Your Future Team

Our IT team's favorite pastimes include corny jokes, bowling, and good pizza. They like vehicles that go really fast, and coffee...a lot (they'll hear you out on whether Tim's or Starbucks gets your vote).

 

Parts Town Canada, a division of Heritage Food Service Group of Canada is an inclusive and equal opportunity employer. If you require a disability related accommodation to participate in the recruitment process, please inform us by email. We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.

TO APPLY:

Quote Job Reference: 264781

Posted 2023-07-24