Job Title:

Parts Support Associate


Key Equipment Services


Edmonton , AB

Job Reference:


Closing Date:

August 10, 2022

Heritage Service Group is Canada's leading service provider for commercial kitchen equipment; using OEM parts to provide fast and reliable service across North America. Our mission is to provide the highest quality customer care in the food service industry, working hard to build lasting relationships and deliver the solutions our customers count on.

Our Key Equipment Services division is the largest Food Equipment Repair and OEM Parts Distributor in Western Canada with over 40 years dedicated to performing installations, warranty/post-warranty emergency repairs and maintenance as a CFESA certified company. We are the leader within our industry and are looking to grow our team!

In the role of Parts Support Associate (Service Support Technician), the primary responsibility is maintaining positive relationships with service technicians and manufacturers for parts identification and problem solving. The Parts Support Associate must thrive in an extremely fast paced work environment with high deliverables. This role will report into the Customer Service Manager.

What you will be doing:

  • Reviewing service orders and determining the required parts
  • Verifying and updating accurate part information (serial numbers, models, etc.) for customer accounts
  • Picking and staging parts from the main warehouse for service calls
  • Liaising with service technicians and manufacturers for technical support calls
  • Issuing purchase orders for material and part pick-ups from local suppliers
  • Coordinating with Service Technicians regarding parts ready for pickup for service calls
  • Verifying warranty service calls for accuracy
  • Sourcing parts from equipment manufacturers, distributors, local suppliers, and fabricators.

What you need to be successful:

  • 2 years+ of customer service experience
  • Post-secondary education in Supply Chain Management or Logistics is an asset
  • Technically savvy with the ability to read manufacturer manuals and identify parts
  • Customer focused with excellent communication skills (written and verbal)
  • Proficient in Microsoft Office (Word, Excel, Outlook, etc.) with the ability to learn new ERP systems quickly
  • Ability to work in a high pressure, fast paced environment with precise attention to detail
  • Strong time management, organization, and multitasking skills
  • Knowledge of commercial kitchen equipment is an asset

Here's what we can offer you:

  • An opportunity to learn what it's like to be part of a fast moving, growing company
  • Be part of a fun and collaborative team dedicated to the success of our business
  • The opportunity to impact, and add to the success of a growing company
  • Comprehensive benefits program: Extended health and dental benefits, Retirement Savings Plan and Education funding


We are looking for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, please apply online and send us your resume and cover letter. Come join us and be part of a Canadian industry leader in commercial kitchen equipment!

We thank all candidates for their interest in this position, however only those selected for an interview will be contacted.


For more information or to apply now, you must go to

Please DO NOT email your resume to us as we only accept applications through our website.

Quote Job Reference: 222047

Posted 2022-07-18

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