Job Title:

Facility Booking Agent


City of Whitehorse


Whitehorse , YK

Job Reference:


Closing Date:

June 27, 2022

Job Summary:

The incumbent coordinates recreation facility bookings and schedules for Recreation and Facility Services to optimize facility usage and balance the interests of various user groups. 

Duties and Responsibilities:

  • Coordinate utilization, administer and maintain facility bookings for City recreation facilities and Joint Use Agreements for Yukon Government schools and fields.
  • Prepare, maintain and process rental contracts, insurance requirements, damage deposits and refunds for recreation facilities.
  • Maintain and monitor facilities, custody of keys/security codes and electronic booking database.
  • Monitor, evaluate, and prepare drop-in and rental schedules, statistics and reports.
  • Liaise with stakeholders to optimize facility usage and balance the interests of various user groups.
  • Coordinate materials and facilitate meetings for recreational user groups.
  • Assist with the planning for recreational events to determine space, equipment and set-up requirements.
  • Respond to or refer public inquiries, distribute information and provide customer service activities (sales transactions and program registration).
  • Identify and prepare promotional material related to booking opportunities.
  • Follow, so far as is reasonably practicable, established safety procedures and standards.
  • Other related duties.

Working Conditions:

Normal office conditions with requirement to work some evenings and weekends.

Knowledge and Skills:

  • 2 year post-secondary diploma in office or business administration or recreation.
  • 2 years related experience in recreation programming and customer service.
  • On-the-job Experience - 6 months
  • Satisfactory Criminal Record Check
  • Ability to work alone with minimal supervision.
  • Proven communication, interpersonal and conflict resolution skills.
  • Standard First Aid and CPR to level C
  • Class 5 Drivers’ License

An equivalent combination of education, training and experience may be considered.

Examples of Equipment to Operate:

General office and communication equipment including CLASS, Outlook, Microsoft Office, InDesign, Desktop publishing, Internet Explorer, and ERP.  Credit card, Interac, and cash machines and City vehicles.

Other Details:

Covid-19 Note:  The City of Whitehorse recently lifted requirements for all new hires be fully vaccinated from Covid-19 before their start date. The Covid-19 situation continues to evolve and the previous vaccination requirements for all current City employees and new hires may be re-instated, should the prevailing status change. The City of Whitehorse continues to follow the direction and recommendations from Yukon’s Chief Medical Officer of Health (CMOH) and public health authorities.


Job seekers are required to create an online profile and submit their application electronically through the City's online Applicant system via Instructions on applications are provided at If you have any further questions regarding this posting, please contact the recruiter at

To apply for this position, you are required to submit your resume. 

Various tests and/or exams may be administered as part of the recruiting process. 

At the time this posting closes, candidates must have valid and current licenses/certifications/education that match the position requirements. Candidates who are selected to continue with the recruiting process will be required to provide proof of qualifications during their interview.

Quote Job Reference: 1594

Posted 2022-06-16

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