Job Title:

Credit Protection Specialist

Company:

TD Bank

Location:

Markham , ON

Job Reference:

365711BR

Closing Date:

June 17, 2022


We are currently seeking customer Service Representatives for our Bilingual (English & French) Credit Protection Specialist role--Inbound calls in Markham, Ontario.

Here is a quick Job Description:

  • Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions.
  • Identify customer needs and determine solutions to customer problems
  • Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions.
  • Offer comprehensive product knowledge and/or guidance as it relates to their respective business area.
  • Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary.
  • May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners.
  • Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs.
  • Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners.
  • Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner.
  • Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services.

Experience & Education

  • High School diploma, Undergraduate degree and/or
  • 1+years of relevant experience

 

Additional Information

  • We are looking for 10 representatives
  • Bilingual French and English will be considered in priority.

Hours of operations:

  • Monday to Friday 8am to 8pm.
  • You will be scheduled Monday to Friday 12pm to 8pm after training.

TOTAL Hours:

37.5

TO APPLY:

If you or anyone you know may be interested, please send your resume to sonia.sciortino@td.com and i will be glad to look at it in hopes to move forward with your candidacy.





Quote Job Reference: 365711BR

Posted 2022-06-14








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