Job Title:

Credit Protection Specialist

We are currently seeking customer Service Representatives for our Bilingual (English & French) Credit Protection Specialist role--Inbound calls in Markham, Ontario.

Here is a quick Job Description:

• Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions.
• Identify customer needs and determine solutions to customer problems
• Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions.
• Offer comprehensive product knowledge and/or guidance as it relates to their respective business area.
• Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary.
• May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners.
• Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs.
• Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners.
• Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner.
• Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services.

Experience & Education

• High School diploma, Undergraduate degree and/or
• 1+years of relevant experience

 

Additional Information

• We are looking for 10 representatives
• Bilingual French and English will be considered in priority.

Hours of operations:

• Monday to Friday 8am to 8pm.
• You will be scheduled Monday to Friday 12pm to 8pm after training.

TOTAL Hours:

37.5

TO APPLY:

Quote Job Reference: 365711BR

Posted 2022-06-14