Attendant, Express Lane - CGC
City of Whitehorse
Whitehorse , YK
January 13, 2022
Job posting closes: Thursday, January 13, 2022 at 05:00pm Yukon Standard Time
An Eligibility List may be established from this competition – the duration of the eligibility list may be up to 12 months. The eligibility list may be used to fill future permanent full-time, permanent part-time, temporary full-time, temporary part-time, term or casual vacancies within the same department and classification based on the organizational needs by going to the next highest ranked candidate until the eligibility list expires.
This position is covered by a collective agreement between the City of Whitehorse and the Public Service Alliance of Canada/Yukon Employees Union.
The City wishes to thank all applicants for their interest but only those candidates selected to advance in the recruitment will be contacted. Note that only those candidates eligible to legally work in Canada will be considered.
Attendant, Express Lane
Department: Attendant, Express Lane
The incumbent provides basic customer service and responds to inquiries in a fast paced recreation facility.
Duties and Responsibilities:
Provide member services support at the Canada Games Centre that may include scanning membership cards, providing wristbands, and looking up client accounts to validate access.
Answer standard inquiries and refers request or complaints. Provide information on programs, activities, pass sales, and facility bookings. Direct customers to appropriate staff for assistance. Follow, so far as us reasonably practicable, established safety procedures and standards. Other related duties.
This description contains elements necessary for identification and evaluation of the job. The incumbent may be required to perform other related duties.
Majority of work is performed in a public recreation environment with constant exposure to noisy conditions and direct public contact. Hours of work between 05:00 and 24:00, Sunday to Saturday, including evening and weekend work.
Recreation & Sports
Required Knowledge, Skill and Abilities:
- 3 months previous related experience and 3 months on the job training.
- Knowledge of Recreation Activity Management System and databases.
- RCMP Vulnerable Sector check.
- Standard First Aid and CPR, Level C.
- Customer service training
- Excel training.
- Good communication and interpersonal skills.
- Ability to foster and maintain effective relationships with stakeholders.
Examples of Required Equipment To Operate:
First aid, general office and communication equipment including Recreation Activity Management System, Outlook, Microsoft Office, Internet Explorer, and ERP.
Note: The City of Whitehorse requires that all employees be fully vaccinated from COVID-19 by February 20, 2022. Employees will be considered to be fully vaccinated 14 days after they have received both doses of a vaccine approved by Health Canada that requires two doses to complete the vaccination series. The City’s definition of full vaccination may change and any such change will be informed by direction from the Yukon’s Chief Medical Officer of Health (CMOH) and public health authorities.
The City strongly recommends that candidates be fully vaccinated prior to their start date. Accommodations may be requested by employees who cannot be vaccinated based on medical, religious or other protected grounds.
Quote Job Reference: 1408