Job Title:

User Support Technician

Company:

Kevi Technologies Inc.

Location:

Ottawa , ON

Closing Date:

February 28, 2022


Languages

English

Education

Secondary (high) school graduation certificate

Salary-CAD 31.00/hour plus vavation pay and benefits

Job Responsibilities:

  • Serving as a first point of contact for Desktop users seeking assistance in using the system applications and help them to resolve the system issues encountered during transactions processing.
  • Trouble shooting through diagnostic tools and pertinent questions
  • Answer questions or queries and offer advice to solve them
  • Log events and problems and its resolutions for easy tracking and preventive actions
  • Identify and suggest possible improvements in transaction processing procedures

Experience

Minimum-5 years

Specific Skills Required:

  • Must have strong knowledge and experience of assisting and supporting users in a DOS Based Mainframe IT System environment with Applications in COBOL.
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Help in onboarding and training in transaction processing on Mainframe System with the help of training manuals and guides
  • Provide advice and training to users in response to identified difficulties
  • Participate in the development /enhancement of the Standard Operating Procedures (SOPs) and redesign of COBOL based application software
  •  Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software;
  •  Provide business systems, network and Internet support to users
  • Fix day to day maintenance and fixing issues with various office equipment such as printers, scanners, photocopiers, Fax machines, phones etc.
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

Personal Suitability

Team player; Client focus; Organized

Employment groups  

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Students, Veterans, Youth

TO APPLY:

If you have the skills and experience required for this position, please forward your resume to:

E-mail: resumes@kevitech.com



Posted 2021-12-22








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