Job Title:

Bilingual Customer Service Representative (CSR)


Choquette CKS


Ottawa , ON

Job Reference:


Closing Date:

March 19, 2026

Bilingual Customer Service Representative
The Job at a Glance

In the role of Bilingual Customer Service Representative (aka Parts Expert), the primary responsibility is selling the right parts to customers in a professional and timely manner, regardless of their geographic location. Effective service is achieved by quickly and accurately assessing the customer's needs, researching, ordering, and ensuring delivery of the required parts. As the face of the company, a Parts Expert plays an important role as they deliver professionalism, competence, and care that the customer experiences firsthand. In-person customer service for parts counter sales may also be involved.

A Typical Day

  • Manage all inbound/outbound calls in a courteous, customer oriented manner
  • Research part manufacturers, manuals and be able to identify commercial food equipment parts to better assist customers
  • Listen to and understand customer needs and be able to provide quotes over the phone or at the counter
  • Process customer purchase orders through the computer system, ensuring accuracy
  • Be proactive in following up with customers to discuss the status and progress of purchase orders and parts research
  • Maintain strong relationships with the customers and manufacturers
  • Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction
  • Other duties as assigned

To Land This Opportunity

  • Fluency is French and English is a mandatory requirement
  • Minimum high school graduation required
  • 3 to 5 years of customer service experience
  • Previous experience in a role that involved parts and/or online and catalog research, and hands-on experience working with equipment and/or machinery would be considered an asset
  • Experience using: Microsoft office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systems
  • Strong data entry skills and proofreading abilities
  • Ability to work in a high pressure, fast paced environment
  • Team orientated and customer service approach to work
  • Strong time management, organization and multitasking abilities
  • Excellent communication skills over the phone, in person, and through email

Heritage Foodservice Group of Canada Limited is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the applicable accessibility laws.


For more information or to apply now, you must go to

Please DO NOT email your resume to us as we only accept applications through our website.

Quote Job Reference: 158490

Posted 2021-03-26

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