Job Title:

Call Centre Agent - Technical Support (IT)


Pacrim Hospitality Services Inc.


Bedford & Digby, NS

Job Reference:


Closing Date:

February 4, 2021

Company Overview: Pacrim manages a portfolio of 8 multi-branded hotels throughout Canada, totaling some 876 hotel rooms, suites and cottages, with several more properties under development and a travel agency. Pacrim has, for nearly two decades, expertly managed hotels in partnership with many of the world’s most recognized hotel brands.

Pay Range: $23.50 – $26.50/hour

Work Hours: 40 hours/week

Workdays: Weekdays/Weekends

Location: 2 Locations Bedford & Digby, Nova Scotia

Reference#: TA2282

Number of Vacancies: 2 (2 locations)

Start Date: As Soon As Possible

Benefits: Benefits Package Available

Employment Term: Full-Time, Permanent

Position Summary: Call Centre Agent – Technical Support Specialists are primarily responsible for providing technical support to clients who experience technical issues with our website/software systems. The ideal candidate will have experience providing solutions to intricate problems and will thrive on helping people reach their goals. We’re looking for team-oriented, highly motivated professionals with strong backgrounds in IT.

Main Job Duties & Responsibilities:

  • Research, identify, and resolve customer technical issues using applicable software and make necessary changes and updates to existing software.
  • Respond to email requests from employees and customers seeking help with software or computer related issues with our website or payment systems.
  • Occasionally, be available via phone assistance in order to walk customers/employees through technical difficulties and guide them to possible solutions.
  • Learn the functions and back end of our software program so you can walk customers through the steps to achieve specific goals.
  • Aid the development team in conceptualizing updates and upgrades that will enhance customers/users’ experience.
  • Replicate, diagnose, and resolve technical problems encountered by customers.
  • Supervise and train technical support team on maintaining a high level of courteous customer service at all times.
  • Document and report product or service technical issues and resolutions to those issues for future reference and training for the IT Department and teams.
  • Developing and implementing standards for inspection.

Education & Skills Requirements:

  • Bachelor’s Degree in engineering, information technology, computer science, computer programming, or a related field is required.
  • 5+ years of experience in IT related position.
  • Passionate about user experience and good communication skills.
  • Strong analytical, problem solving and troubleshooting skills.
  • Ability to work independently and as part of a highly integrated team.
  • Language: English essential, but candidates with foreign language skills that support Pacrim's tourism goals and match profile of international clientele is an asset.
  • Additional Information: Position may entail some traveling within Nova Scotia.


E-mail Resumes to Human Resources,

Canadian Citizen or Permanent Resident Only. We will review this criterion and your qualifications and contact you only if you are considered for an interview. Please indicate the reference number TA2282 in your e-mail submission.

Quote Job Reference: TA2282

Posted 2021-01-04

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