Job Title:

Mortgage Customer Service Representative


Mortgage by ILAM


Mississauga, ON

Closing Date:

August 20, 2020


Our promise is to be ‘The Helpful People’ – it’s at the heart of everything we do. We’re here for our customers for life, focusing on what matters to them whether they’re setting up a new mortgage or saving for something special.

Our Customer Service Representatives play a vital role in delivering this promise and are committed to delivering the best for our customers, working together to make things happen.

What will I be doing?

As the first point of contact for our customer’s inbound calls you’ll thrive on creating a positive experience, whether it’s a call about savings or a mortgage related query. Calls can include balance enquiries and mortgage payments or more challenging and complex queries. You’ll use your mortgage knowledge and skills to help customers self-serve online and respond to social media messaging. Taking ownership of the call, you’ll aim to resolve customer queries as efficiently and effectively as possible whilst recognising that on occasions you may need to collaborate with other teams and arrange a call back to provide the right solution.

No two days are ever the same and the work is both challenging and rewarding. We’ll give you the training, coaching and support to be successful in the role. And your career doesn’t have to end there, life at our company can be both stretching and rewarding with opportunities to further develop in the role you love and to look wider at alternate opportunities, so you can build a long and successful career with us.

We are open Monday to Friday 8am-8pm and Saturdays 9am-5pm. You will work 35 hours per week with a set 4 week rota including 1 in 3 Saturdays encouraging a culture of work life balance. We have parking facilities for colleagues either onsite or a short walk away.

Why join us:

Health Benefit Insurance Benefit Vacation pay Sick pay Salary $90,000 annual Bonus Free Transpiration

Do you have what it takes to be a Customer Service Representative?

Experience in mortgage industry Good writing skills The ability to communicate effectively and build positive relationships. Be proactive and deliver exceptional customer experience Ability to problem solve and make decisions Competent in Microsoft Office Maintain attention to detail whilst working under pressure Demonstrate determination to succeed and achieve great results.

Want to join the team?

Since entering the mortgage industry in 2010. Our goal has always been to provide our clients with the highest level of service and professionalism. We are there, working hand in hand with you from the pre-approval process up to and beyond settlement. Our mission is simple: to provide you with the best possible advice and benefit to your financial needs while facilitating a straightforward, stress-free mortgage process.


Our Hiring Process:

You will apply online at  Deadline of application August 20, 2020 Our HR will process shortlisting Shortlisted candidates will go through written test When written test is successful, final step will be interview.

Posted 2020-07-30

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