- Answer incoming calls from customers who need assistance placing orders who are seeking information or who have service related inquiries.
- Utilize appropriate sales techniques to build good customer relationships and enhance the buying experience for the customer.
- Provide assistance when clients are ordering furniture or appliances.
- Book technician when clients call to have their appliances serviced.
- Set appropriate expectations for the customer and exceed customer commitments.
- Follow-up on issues for customers until resolution is reached.
- Record details of contacts received in various systems.
- Provide accurate information to customers regarding the billing, shipping and handling of their order.
- Communicate policies and procedures to the customer in a positive manner.
If you have the skills and experience required for this position, please forward your resume to: