Job Title:

Customer Service Representative (CSR)

Company:

Heritage Parts

Location:

Toronto, ON

Job Reference:

135049

Closing Date:

March 11, 2025


(3-Month Contract Role)

About Us

Heritage Parts, a division of Heritage Food Service Group of Canada Limited, Heritage Parts is the single source for the largest inventory of 100% Genuine OEM foodservice replacement parts on the ground in Canada. We are the leader within our industry and are looking to grow our team!

Why work for us?

  • We are the leaders in the industry with Canada wide operations and growing rapidly
  • We have a great working environment with fantastic teams to work with
  • We provide training and coaching for you to be successful in your role
  • Growth opportunities
  • Monthly lunches and other engaging team activities - who wants to miss those?

Responsibilities Include:

  • Manage all inbound/outbound calls in a courteous, customer oriented manner
  • Research part manufacturers, manuals and be able to identify commercial food equipment parts to better assist customers
  • Listen to and understand customer needs and be able to provide quotes over the phone
  • Process customer purchase orders through the computer system, ensuring accuracy
  • Be proactive in following up with customers to discuss the status and progress of purchase orders and parts research
  • Maintain strong relationships with the customers and manufacturers
  • Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction
  • Other duties as assigned

Qualifications:

  • 3 to 5 years of customer service experience
  • Previous experience in a role that involved parts and/or online and catalog research, and hands-on experience working with equipment and/or machinery would be considered an asset
  • Experience using: Microsoft office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systems
  • Strong data entry skills and proofreading abilities
  • Ability to work in a high pressure, fast paced environment
  • Team orientated and customer service approach to work
  • Strong time management, organization and multitasking abilities
  • Excellent communication skills over the phone, in person, and through email

TO APPLY:

For more information or to apply now, you must go to https://heritageparts.prevueaps.com/jobs/135049-57202.html

 Please DO NOT email your resume to us as we only accept applications through our website.





Quote Job Reference: 135049

Posted 2020-03-17








Return to www.Canadajobs.com | Add a Job | Return to Category: Office Administration