Job Title:

Customer Service Representative (CSR)


Heritage Parts


Toronto, ON

Job Reference:


Closing Date:

March 11, 2025

(3-Month Contract Role)

About Us

Heritage Parts, a division of Heritage Food Service Group of Canada Limited, Heritage Parts is the single source for the largest inventory of 100% Genuine OEM foodservice replacement parts on the ground in Canada. We are the leader within our industry and are looking to grow our team!

Why work for us?

  • We are the leaders in the industry with Canada wide operations and growing rapidly
  • We have a great working environment with fantastic teams to work with
  • We provide training and coaching for you to be successful in your role
  • Growth opportunities
  • Monthly lunches and other engaging team activities - who wants to miss those?

Responsibilities Include:

  • Manage all inbound/outbound calls in a courteous, customer oriented manner
  • Research part manufacturers, manuals and be able to identify commercial food equipment parts to better assist customers
  • Listen to and understand customer needs and be able to provide quotes over the phone
  • Process customer purchase orders through the computer system, ensuring accuracy
  • Be proactive in following up with customers to discuss the status and progress of purchase orders and parts research
  • Maintain strong relationships with the customers and manufacturers
  • Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction
  • Other duties as assigned


  • 3 to 5 years of customer service experience
  • Previous experience in a role that involved parts and/or online and catalog research, and hands-on experience working with equipment and/or machinery would be considered an asset
  • Experience using: Microsoft office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systems
  • Strong data entry skills and proofreading abilities
  • Ability to work in a high pressure, fast paced environment
  • Team orientated and customer service approach to work
  • Strong time management, organization and multitasking abilities
  • Excellent communication skills over the phone, in person, and through email


For more information or to apply now, you must go to

 Please DO NOT email your resume to us as we only accept applications through our website.

Quote Job Reference: 135049

Posted 2020-03-17

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