Job Title:

Client Relations Specialist

Company:

Photobook Worldwide

Location:

Toronto, ON


Responsibilities:

  • Attend to customer walk-ins and incoming customer calls.
  • Handles customers concerns specifically related to their experience with the Company's products and support.
  • Ensure effective handling of customer queries on company's products, handling of complains and related correspondence.
  • Demonstrate keen interest to find out the real needs of the customers and help resolve their problems.
  • Work with the team leads when necessary, to resolve the concern coming from customers.
  • Responsible in handling emails/live chat online and on marketplaces.

Requirements:

  • Candidate must possess at least a Diploma or Degree in any field.
  • Able to converse and correspond in English.
  • Minimum 1 year experience in customer service preferred.
  • Excellent communication skills, on the telephone or in writing.
  • Very patient in handling concerns from different types of customers.
  • Very independent and highly motivated to learn and ability to learn new concepts quickly and apply to assigned tasks and responsibilities.
  • Good task management and cross-functional team coordination skills.
  • Ability to think work as part of a team, to integrate with others and to show personal initiative.
  • Results-oriented, career-minded, hard-working, focused, and team-oriented player.
  • Strong analytical and problem-solving skills.
  • Has the initiative and the ability to offer new ideas.
  • Strong knowledge of customer care processes and techniques.
  • Dedication to providing exceptional customer service.

TO APPLY:

If you have the skills and experience required for this position, please forward your resume to:

E-mail: joachim.ooi@photobookworldwide.com



Posted 2019-02-25



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