Job Title:

Parcel Specialist


TDI Firm


Toronto, ON

Closing Date:


Main Purpose of Job:

The Parcel Specialist’s primary focus is to proactively coordinate the movement of parcels for customers and events. The parcel specialist will also be responsible for accepting, processing and releasing parcel on behalf of hotel guests and staff.

Reports to:

Assistant and/or Centre Manager of Operations

Duties & Responsibilities:

  • Daily Parcel Management
    • Sustain an organized parcel room
    • Order shipping supplies and maintain appropriate inventory levels
    • Complete package notifications as parcels arrive
    • Process all inbound parcels into tracking system
    • Process outbound shipments and facilitate parcel pick ups
    • Coordinate deliveries for guests, staff, groups and exhibitors
    • Determine and communicate appropriate shipping methods and inform customers of our services, their options and our rates
    • Follow all Equipment Safety and Package Security guidelines
    • Comply with the Authorized FedEx ShipCenter® standards
    • Utilize pallet jacks and other large package handling equipment; only when certified and/or authorized to do so.
  • Group and Exhibitor Management
    • Advocate our services to external groups and exhibitors and support their parcel needs
    • Communicate inbound labelling guidelines
    • Accurately maintain the outbound exhibitor tracker
    • Assist groups and exhibitors with teardowns
    • Provide a high level of customer service, discretion and confidentiality
  • Reporting
    • Maintain an accurate the parcel log
    • Complete after-hours parcel and aging package reports
    • Investigate for all parcel incidences (mislabels, missing packages, damaged packages etc.) and timely report incidences and findings to management
  • Perform additional duties as required


  • High School Diploma
  • Post-Secondary Education an asset
  • Pallet Jack Certification
  • Strong Organization and Time Management skills
  • Strong Interpersonal skills
  • Multilingual an asset


If you have the skills and experience required for this position, please forward your resume to:


Posted 2019-02-11

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