Job Title:

Customer Service Representative II


Wayne Dalton


Cambridge, ON

Job Reference:


Job Description

  • Manage medium to large residential dealer accounts (80K a year and up)
  • Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
  • Perform order entry at both sales invoicing level and request for products from supply plants.
  • Notify customers of potential back-orders, credit issues, order availability and any other information regarding orders.
  • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
  • Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
  • Monitor completion of daily customer LTL shipments including UPS.but not limited to.
  • May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
  • Provide technical assistance for dealers.
  • Assists architects as required.
  • Other duties as assigned.

Skills/Experience Requirements

  • 3-5 years Customer Service experience, door industry preferred
  • Detail oriented and have the ability to find solutions to problems
  • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
  • Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes etc.
  • Math skills required.
  • Willingness to learn product and processes.

Educational Requirements

  • Associates Degree or at least 3 years or more customer service experience.

Physical/Work Environment Requirements

  • Ability to stand for long periods of time in a non-climate controlled environment.
  • Ability to lift up to 50 pounds.


If you have the skills and experience required for this position, please forward your resume to:


Quote Job Reference: 9729061460

Posted 2019-01-16

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