Job Title:

Customer Service Representative


VPI Working Solutions


Hamilton, ON

Hours: 25-30 hours per week

Wage: $12.00 /hour


  • The position pays an hourly rate plus the opportunity to earn monthly performance based incentives.


  • First point of contact in a customer service role, answering general phone and e-mail inquiries and providing solutions in a timely and professional manner.
  • Responsible for both inbound and outbound calling for internal clients and partners
  • Provide excellent customer service in addition to maintaining positive relationships with customers.
  • Accurately update and verify customer information and managing additional Excel tracking sheets and internal database.
  • Communicate with managers and team members as needed regarding client data and confirmation of information.
  • Special projects and other duties as assigned.
  • As part of this role, you will be required to handle credit card information. Our company is PCI compliant company, and requires people in this role to take PCI training to handle cards in a safe and compliant manner.


  • Previous outbound calling experience an asset
  • Post-Secondary Education in any or related field.
  • Minimum1+ years in Customer Service environment.
  • Proficient with Microsoft Word, Excel, PowerPoint and Outlook.
  • Strong written and verbal communication and competent listener.
  • Superior customer skills including having the ability to placate challenging and demanding clients.
  • Strong administration skills with accurately updating and maintaining information.
  • Capable of taking initiative and can work independently with minimal direction.
  • Ability to excel in a fast-paced, deadline driven and demanding environment with strong attention to detail.
  • Effective organizational skills, ability to manage time and prioritize tasks appropriately.
  • Successfully handle confidential information and use appropriate discretion

Please note, VPI Working Solutions is advertising this position on behalf of an employer. Preference will be given to candidates who are not currently working, not currently in school or are working less than 20 hours per week.


Please submit your resume and a VPI representative may contact you.


Posted 2017-11-02

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